When you visit Greenland Dental we are happy to address your immediate concerns without pressure for further treatment. When you arrange an appointment to treat a problem, your dentist will focus on the area of concern and discuss options to treat your immediate problem. It is important to be aware that during this type of appointment your dentist is not checking all of your teeth. After we have resolved your immediate problem, you are welcome to arrange another appointment to have all your teeth checked.
If you choose to have a comprehensive examination, your dentist will thoroughly check all your teeth, gums and soft tissues. If any issues are identified, your dentist will explain your condition and propose your treatment options. Your dentist will also suggest ways you can avoid similar problems in the future. Our team will then personalise a treatment plan that suits your budget and personal dental goals.
We will contact you by phone, email or SMS the business day prior to your appointment. If you receive an email or SMS reminder, we ask that you respond to the message to secure your appointment time. We understand it is not always possible to keep your agreed appointment time and appreciate as much notice as possible should you need to reschedule.
In the event we are unable to accommodate your desired appointment time, our receptionist will offer to add you to our standby list. Our standby list ensures you will be offered your preferred appointment time should it become available. Our receptionist will ask your preferences for day and time and also check how much notice you require. This way we will not bother you unless the appointment is likely to be suitable.
Claiming your health fund rebate
Claiming your health fund rebate is fast and efficient with HICAPS automatic claiming. If you have private health insurance with extras cover, we can process your claim after your treatment is provided and you only have to pay the gap. Make sure you bring your health fund card to your appointment as we need it to process your claim.
We require payment on the day of treatment, unless you are using one of our payment plan services.
We accept payment by:
- cash or cheque
- American Express
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